Policies & FAQs

When you purchase from Aesthetical Charm, you automatically agree to our policies and are deemed to accept our processing and shipping times.

We are not responsible for any lost, stolen or damaged packages.

How long does a custom order take?

It will depend on the type of item and how intricate the design will be.

Please see the A Touch of You - Custom Piece form for more details.

My item broke/does not fit right, can you send a replacement?

I take great care in trying to create durable and accurate to your specifications pieces.

I can not send a replacement at this time.

Order Cancellation

If you must cancel your order, you must notify us by email within 24 hours of your order being confirmed.

Refunds 

All sales are final. 

No refunds shall be made for any order.

How long is shipping? 

Standard shipping typically will take 3-7 business days from the day your order is shipped.

Can I meet up with you to get my order?

Yes, if you are in Montreal. Just be sure to choose the pick-up option at checkout!

My order is marked as delivered, but I haven't received anything, why?

If this situation happens, please allow 3 business days after the marked delivery date to see if your package gets delivered. If it does not, please contact your local post office with your tracking number.

Payments

We accept any method of payment offered by Paypal.

Cash is accepted for in-person pickup.

How can I contact you?

You can reach us using our contact form or by emailing us at [email protected]

Aesthetical Charm reserves the right to modify or cancel any policy or information on this page at any time it chooses to do so.